Refund & Return Policy

At ROLLOYDS, customer satisfaction is important to us.

Returns

Returns are accepted only for items that are damaged, defective, or incorrect upon delivery.

Return Period

You must contact us within 48 hours after receiving your order to report any issue.

Conditions for Return

• Item must be unused and in original condition
• Must include original packaging
• Proof of purchase required

Refunds

Refunds are generally not offered unless a returned item is approved after inspection.

Approved Refund Timeline

If approved, refunds may be processed within 5–10 business days depending on payment method.

Non-Returnable Items

• Custom-made clothing
• Worn or used items
• Sale/discounted items

Exchange Option

Where possible, exchanges may be offered instead of refunds.

Contact Us

Email: rolloyds@gmail.com

Phone/WhatsApp: +233 26 261 1398